KaroTrip recognizes the importance of the privacy of its users and maintaining the confidentiality of the information provided by its users as a responsible data controller and data processor.
This Privacy Policy provides the practices for handling and securing user's Personal Information (defined hereunder) by KaroTrip and its subsidiaries and affiliates.
This Privacy Policy applies to any person (‘User’) who purchases, intends to purchase, or inquires about any product or service made available by KaroTrip through any of KaroTrip’s customer interface channels including its website, mobile site & offline channels including call centers and offices (collectively referred herein as "Sales Channels").
For the purpose of this Privacy Policy, wherever the context so requires "you" or "your" shall mean User and the term "we", "us", "our" shall mean KaroTrip. For the purpose of this Privacy Policy, Website means the website and mobile site.
By using or accessing the Website or other Sales Channels, the User hereby agrees with the terms of this Privacy Policy and the contents herein. If you disagree with this Privacy Policy, please do not use or access our Website or other Sales Channels.
This Privacy Policy does not apply to any website and mobile sites of third parties, even if their websites/products are linked to our Website. Users should take note that information and privacy practices of KaroTrip’s business partners, advertisers, sponsors, or other sites to which KaroTrip provides hyperlink, may be materially different from this Privacy Policy. Accordingly, it is advisable that you review the privacy statements and policies of any such third parties with whom you interact.
By accessing the website or providing information, you agree to our privacy practices as set out in this privacy statement. We may change this policy from time to time. You should check this policy frequently to ensure that you are aware of the most recent version.
The information outlined below is collected for the purpose of enabling us to provide the services selected by you and to comply with our legal obligations, as well as our obligations to third parties in accordance with our User Agreement.
"Personal Information" of the User shall comprise the information shared by the User and shall be used by us for the following purposes:
Registration on the Website : Information provided by you while subscribing to or registering on the Website will include, but is not limited to, information about your identity such as name, gender, marital status, religion, age, etc., and your contact details such as your email address, postal addresses, frequent flyer number, and telephone (mobile or otherwise) and/or fax numbers. The information may also include details such as your banking information (including credit/debit card) and any other information relating to your income and/or lifestyle, billing information, payment history, etc. (as shared by you).
Other Information : We may also collect other information and documents, including but not limited to:
• Transactional history (excluding banking details) about your e-commerce activities and buying behavior.
• Your usernames, passwords, email addresses, and other security-related information used by you in relation to our Services.
• Data either created by you or by a third party and which you wish to store on our servers, such as image files, documents, etc.
• Data available in the public domain or received from any third party, including social media channels. This may include personal or non-personal information from your linked social media channels (like name, email address, friend list, profile pictures, or any other information that is permitted to be received based on your account settings) as part of your account information.
• Information about any other traveller for whom you make a booking through your registered KaroTrip account. In such cases, you must confirm and represent that each of the other traveller for whom a booking has been made has agreed to have the information shared by you disclosed to us, and further shared by us with the relevant service provider.
• If you request KaroTrip to provide visa-related services, then copies of your passport, bank statements, originals of the filled-in application forms, photographs, and any other information which may be required by the respective embassy to process your visa application.
The Personal Information collected may be used in the following ways:
While making a booking, we may use Personal Information including, payment details which include cardholder name, credit/debit card number (in encrypted form) with an expiration date, banking details, wallet details etc. as shared and allowed to be stored by you. We may also use the information of the traveller list as available in or linked with your account. This information is presented to the User at the time of making a booking to enable you to complete your bookings within the respective period.
We may also use your Personal Information for several purposes, including but not limited to:
• Confirming your reservations with the relevant service providers.
• Keeping you informed about the progress of your transaction.
• Sending booking confirmations through SMS, WhatsApp, or other messaging platforms.
• Notifying you of any changes or updates to your booking.
• Enabling our customer service team to contact you if necessary.
• Customizing the content of our website, mobile site, and app to suit your preferences.
• Requesting your feedback or reviews for our products and services, or suggesting improvements.
• Sending verification messages or emails to ensure the security of your account.
• Verifying and safeguarding your account from unauthorized use.
• Reaching out to you on your birthday or anniversary with a special gift or offer.
Marketing promotions, research and programs help us to identify your preferences, develop programs and improve user experience. Personal Information collected by us for such activities may include contact information and survey questions. We use such Personal Information to send you updates about fare sales in your area, special offers, new KaroTrip services, other noteworthy items (like savings and benefits on airfares, hotel reservations, holiday packages, car rentals and other travel services) and marketing programs.
Furthermore, you may receive periodic marketing emails, newsletters, and exclusive promotions featuring special offers.
From time to time, we may introduce or enhance services available on the Website. If you choose to use these services, we will utilize the Personal Information you provide to facilitate the requested service.
Additionally, KaroTrip may share your Personal Information, anonymized and/or aggregated, with third parties engaged to perform specific tasks on our behalf, including but not limited to payment processing, data hosting, data processing, and assessing creditworthiness for offering bookings on credit.
Our websites may use “cookies” and other technologies such as pixel tags and web beacons. These technologies help us to improve and deliver a better and more personalized service by enabling us to:
• Estimate our audience size and usage patterns;
• Store information about your preferences, allowing us to better customize the services according to your individual interests;
• Speed up your searches;
• Recognize you when you return to the website;
• Deliver targeted advertising based on products or content you have shown an interest in.
You can change your cookies settings at any time via your browser ‘preferences’ or ‘settings’ menu, usually in a privacy and security section. You can choose to block cookies here, but this will mean that certain features of our website and many others may not work properly. You can also ask for alerts about cookies, see the cookies stored on your computer, and choose to remove or block particular cookies.
Each time you access the Website, your session data is automatically logged. This data may include your IP address, operating system, browser type, and your activities while on the Website. We collect session data to analyze user behaviour, including browsing patterns, visit frequency, and session duration. This information helps us identify server issues and improve system administration. While this data cannot personally identify you, it may reveal your Internet Service Provider (ISP) and approximate geographic location based on your connection.
Your information will be shared with end service providers, such as airlines, hotels, bus services, cab rentals, railways, or other suppliers responsible for fulfilling your booking. By making a booking with KaroTrip, you consent to the sharing of your information with these service providers and suppliers. It is important to note that KaroTrip does not permit these providers to use your information for purposes other than fulfilling their service obligations. However, using your information by these service providers and suppliers is outside the scope and control of KaroTrip, as they operate as independent data controllers, and therefore we cannot be held accountable for their actions. We encourage you to review the privacy policies of the service providers or suppliers you choose to engage with.
KaroTrip does not sell or rent individual customer names or other personal information to third parties, except for sharing information with our business partners or vendors engaged to provide referral services and promotional benefits to our customers based on their booking history with us.
We may share your personal information with our affiliates and associates to improve personalization and service efficiency, under controlled and secure circumstances. If the assets of KaroTrip are acquired, our customer information may also be transferred to the acquirer depending upon the nature of such acquisition. In addition, as part of business expansion, development, restructuring, or for any other reason whatsoever, if we decide to sell/transfer/assign our business, any part thereof, any of our subsidiaries or any business units, then as part of such restructuring exercise customer information including the Personal Information collected herein shall be transferred accordingly.
We may share filtered personal information with our corporate affiliates or business partners to enhance your travel experience with tailored products and services, such as co-branded credit cards and travel insurance. If you use these services, they will be subject to the privacy policies of the respective providers. KaroTrip may also share your information with third parties for tasks like payment processing and data hosting. We use non-identifiable user data in aggregate form to improve our online services and may share anonymous statistics with suppliers and partners. Any aggregated personal information remains our property and may be used for legitimate purposes without compensation to you.
Occasionally, we hire third parties for market research and surveys, sharing information protected by confidentiality agreements solely for those projects, in compliance with regulations.
KaroTrip may disclose a user's personal information under certain circumstances, including:
• As required by law, enforcement authorities for investigations, court orders, or legal processes;
• To conduct our business operations;
• For regulatory purposes, internal compliance, and audit activities;
• To secure our systems;
• To enforce or protect the rights and properties of KaroTrip, its affiliates, associates, employees, directors, or officers. This includes situations where we believe that disclosing users' personal information is necessary to identify, contact, or take legal action against individuals causing interference with our rights or properties, whether intentionally or unintentionally, or when there is a risk of harm to others.
Under certain circumstances, such disclosures and storage may occur without your knowledge, and KaroTrip shall not be liable to you or any third party for any damages arising from such disclosure and storage.
KaroTrip may also hire a third party to contact you and gather feedback about your recent booking with KaroTrip. Though participation in the feedback process is purely optional, you may still receive emails, notifications (app, SMS, WhatsApp, or any other messaging service) for your review, answer questions posted by other users or submit testimonials. The reviews may be written or in a video format. These reviews may also be visible on other travel or travel-related platforms.
The UGC that KaroTrip collects may include:
• Reviews and Ratings
• Questions and Answers
• Testimonials
Each User who posts reviews, ratings, Q&A, or photographs shall have a profile, which other Users can access. Other Users may be able to view the number of trips, reviews written, questions asked and answered, and photographs posted.
From time to time, you will receive email updates from us regarding fare sales in your area, special offers, new KaroTrip services, and other important information. If you do not wish to receive these emails, please click the "unsubscribe" link or follow the instructions given in each email.
All payments on the Website are secured. This means all Personal Information you provide is transmitted using TLS (Transport Layer Security) encryption. TLS is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. The website is encrypted with stringent security measures to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to strict security guidelines, protecting it against unauthorized access.
You may withdraw your consent to submit any or all Personal Information or decline to provide any permissions on this Website at any time. If you choose to do so, your access to the Website may be limited, or we may not be able to provide the services to you. You may withdraw your consent by sending an email to privacy@karotrip.com.
You must be at least 18 years old to engage in transactions with KaroTrip and to provide consent for the processing of your personal data.
We reserve the right to update our Privacy Policy periodically to meet legal, business, and customer needs. Users will be appropriately notified of any such changes when necessary.
We use the information collected about you for a variety of purposes. Your personal data may be used in the following ways:
We use your personal data to manage your online booking, which is essential for our service. This includes sending you confirmations, updates, and reminders. We may also process your data for online check-in or damage deposits.
Customer service: Our customer service executives are available to help 24 hours a day, 7 days a week. Sharing relevant details, such as reservation information or information about your user account with our customer service staff allows us to respond when you need us. This includes helping you to contact our agency and responding to any questions you might have about your booking arrangement (or any other queries, for that matter).
Account facilities: KaroTrip users can create an account on our website or mobile site. We process your information to provide you with the booking arrangements and take advantage of unique offers. It allows you to make future booking arrangements easily and manage your personal settings.
If you’re a KaroTrip (KT Business or KT Agent) Business account holder, you can also save contact details under that account, manage business reservations and link other account holders to the same Business account.
Marketing activities:We use your information for marketing activities. These activities include:
• Using your contact information to send you regular news about travel-related products and services.
• Based on your information, individualised offers might be shown on the KaroTrip website. These could be offers that you can book directly on the KaroTrip website or other third-party offers or products we think you might find interesting.
We intend to use your personal information and details to communicate with you via email, chatbot, post, phone, or SMS. We process your communications for several reasons, including responding to requests from you or your booking agency. KaroTrip provides various ways to exchange information and feedback about booking agencies and arrangements.
Best Price Offer: When you search for accommodations, rental cars, or flights on our apps or website, we process your IP address to determine if you're in the European Economic Area (EEA) or elsewhere. This helps us provide the best price for your region.
Customer Reviews: During and after your trip, we may invite you to submit a review about your experience. Those you're travelling with can also provide feedback regarding the booking agency or destination.
Call Monitoring: When you call customer service, KaroTrip uses an automated system to match your phone number with existing reservations, saving time. Our team may still ask for authentication to protect your reservation details. Calls may be recorded or monitored for quality control and training, including for handling complaints and fraud detection. Recordings are kept for a limited time unless needed for legal purposes.
Safe and Trustworthy Service: We analyze personal data to prevent fraud and ensure a secure environment for you and our partners.
Legal Purposes: We may use your information to resolve legal claims, comply with regulations, enforce our terms, or respond to law enforcement requests.
We may share your personal data with third parties in certain situations, including:
• The booking agency you used: We transfer relevant reservation details (like your name, contact, payment info, and preferences) to finalize your booking.
• In case of claims or disputes, we may share your contact details and booking information (such as your email and reservation confirmation) to help resolve the issue.
This can include, but might not be limited to, your email address and a copy of your reservation confirmation as proof that a booking arrangement was made or to confirm reasons for cancellation. For completeness, booking agencies will further process your personal data outside of the control of KaroTrip. Booking agencies may also ask for additional personal data, to provide additional services, or to comply with local restrictions. If available, please read the Privacy Statement of the booking agency to understand how they process your personal data.
Connectivity Providers:Some booking agencies may require us to share your personal data with contracted Connectivity Providers to finalize your reservation.
Third-party Service Providers:We also use external service providers for customer support, market research, fraud detection, insurance claims, and payment processing.
Marketing services:We share personal data with advertising partners, including your email address, as part of marketing KaroTrip services via third parties (to ensure that relevant advertisements are shown to the right audience).
Advertising partners:We use advertising partners, to allow you to compare our offers with offers from other Online Travel Agencies (OTAs). When you make a reservation on KaroTrip after using an advertising partner, we will send the details of the reservation to the partner.
Competent authorities:We may disclose personal data to law enforcement if required by law or necessary for preventing, detecting, or prosecuting criminal acts and fraud. Additionally, we may share data to protect our rights or those of our business partners.
Business partners:We collaborate with partners worldwide who distribute and promote KaroTrip services. When you book through their platforms, personal data like your name, email, address, and payment details are shared with us to manage your booking. If the partner provides customer service, KaroTrip will share relevant reservation details as needed to ensure proper support.
When you book through one of our business partners' websites, they may receive certain personal information related to your reservation and your interactions on their site. This is for their commercial use. We recommend reviewing their privacy policy to understand how they handle your personal data when making a reservation on a partner's website. We may share user information with business partners for fraud detection and prevention when strictly necessary. If an insurance claim involves you and a booking agency, we may provide relevant data, including personal information, to the insurance company for processing.
At KaroTrip, we use social media to enhance online reservations, promote travel services, and advertise our offerings. Using social media features may involve sharing personal data with the platform, but their use is entirely optional.
• You can Sign up/Log in with your social media account to simplify access to KaroTrip without needing multiple passwords. You can disconnect your social media account from KaroTrip whenever you choose.
• We have integrated social media plugins on the KaroTrip website. Clicking on these buttons (like Facebook's 'Like' button) may share certain information with social media providers. If you're logged into your account, this information could be linked to your profile and potentially visible to your network, depending on your settings.
• We may integrate additional social media services, such as messaging, to facilitate interactions with KaroTrip or your contacts. We also maintain social media accounts and apps. When you connect with us through social media, your provider may enable you to share information with us.
If you choose to share, your social media provider will notify you about the information being shared. When signing into a KaroTrip account using social media, certain details like your email address, age, and profile picture may be shared based on your authorization. If you register with a KaroTrip social media app or connect via messaging without a KaroTrip account, you may share basic profile information such as your email address, status updates, and contact list. We’ll use this information to enhance the services you requested, like forwarding messages to contacts or personalizing your experience. This allows us to tailor our services to your needs, connecting you and your friends to travel destinations while improving our offerings. Your social media provider can provide more details on how they process your data when connected to KaroTrip, including combining it with data from other platforms linked to your account. If you connect through Facebook or Google, please check their respective links for information on data usage.
We have implemented reasonable measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. These include:
• Physical security and access to all KaroTrip’s premises;
• All access to computer hardware is password protected, with encryption and default security firewalls in place;
• Staff access to personal information is given on a need-to-know basis only. Tight controls, consistent with the Payment Card Industry standard, are maintained in relation to the use, storage and processing of PII credit card data;
• Regular training of staff in relation to storage.
The safety and security of your information also depends on you. Any content, including personal information, that you contribute to be shared, published or transmitted to other users of the website, is visible to other users and can be read, collected, or used by them. We urge you to be careful about giving out information in public areas of any of the website. You understand and acknowledge that, even after removal, copies of your content, including personal information, that you contribute to be shared, published or displayed on a website, or transmitted to other users of a website, may remain viewable in cached and archived pages. Although we take efforts to protect your personal information, we cannot guarantee the security of your personal information transmitted to a website. Any transmission of personal information is at your own risk.
Our services are not intended for children under 16, and we will not collect their data unless provided by a parent or guardian with consent. We may collect personal data of children under 16 in specific situations, such as reservations or family-related features, but only with parental consent. If we discover that we have processed a child’s information without valid consent, we will delete it. You can email us at privacy@karotrip.com for a request to delete the information.
Here are your rights towards your personal data with us:
• Right to Access: Customers can request access to their personal data that a company holds.
• Right to Correction: Customers can ask for corrections to their personal data if it is inaccurate or incomplete.
• Right to Deletion: Customers can request the deletion of their personal data, often referred to as the "right to be forgotten."
• Right to Restrict Processing: Customers can request the restriction of their personal data processing in certain circumstances.
• Right to Object: Customers can object to the processing of their personal data, especially in relation to marketing.
• Right to Data Portability: Customers have the right to request their personal data in a structured, commonly used, and machine-readable format, and can transfer it to another service provider.
• Right to Withdraw Consent: If processing is based on consent, customers can withdraw their consent at any time.
• Right to Complain: Customers have the right to lodge a complaint with a supervisory authority if they believe their data protection rights have been violated.
• Right to Be Informed: Customers have the right to be informed about how their personal data is collected, used, and shared.
• Right to Transparency: Customers can expect clear information about the company’s data practices and policies.
We want you to manage your personal data usage. Here’s how:
• Request a copy of the personal data we hold about you.
• Inform us of any changes to your data or ask us to correct it. You can also make some changes online if you have a user account.
• In certain situations, request the erasure, blocking, or restriction of your personal data, or object to its use.
• Ask us to transfer your personal data to a third party when applicable.
• Withdraw your consent for data processing based on your consent at any time, as permitted by law.
• Object to the use of your personal data based on legitimate interest or public interest at any time, subject to applicable law.
We depend on you to ensure that your personal information is complete, accurate, and up to date. Please inform us of any changes or inaccuracies in your personal information as soon as possible.
If you have a KaroTrip user account, you can access much of your personal data on our website. You can add, update, or remove your information in your account settings.
When you contact us via email, we will store the information you provide, such as your email address, name, and possibly your phone number, to respond to your inquiries. Optional information requested through our contact form helps us better understand your feedback and improve our services. Your message may be linked to actions taken on the KaroTrip website, and we may contact you through the provided channels to address your request. You can revoke this consent at any time. We will delete or limit the processing of your data once it is no longer needed or as required by law.
Cookies will be stored on your device during the use of our website. Cookies are small text files that are stored on your hard drive assigned to the browser you use, and through which the place where the cookie is set accrues certain information. They serve to make the website more user-friendly and efficient overall. We also use cookies to be able to identify you in subsequent visits.
KaroTrip will retain User’s Personal Information on its servers for as long as reasonably necessary for the purposes outlined in this policy. In certain circumstances, KaroTrip may retain User’s Personal Information for longer periods, such as when required to comply with legal, regulatory, tax, or accounting obligations.
When the User’s personal data is no longer needed, KaroTrip will ensure it is either securely deleted or stored in a manner that prevents its further use by the business.
Please contact us at privacy@karotrip.com. You can contact us for any concerns or questions about your personal information, those we process or store.
If you have any questions regarding this policy or about our privacy practices, please e-mail us at privacy@karotrip.com
This Privacy Policy will be regularly reviewed, modifications will be updated here.
We are a dynamic and rapidly growing travel agency specializing in experiential travel. We offer an unrivaled full spectrum of travel services, including air tickets, holiday packages, worldwide hotel bookings, transportation and transfer services, as well as EMI options for holidays. Our greatest achievement lies in the satisfaction and happiness of our customers. All aspects of your travel needs are tailored in-house at affordable prices, with proactive 24/7 customer service.
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